R38 - Stop Payment on Source Document (ARC, BOC)
The Receiver placed a stop-payment order on the original paper cheque that was converted into the ACH entry. The stop travels with the underlying source document.
R38 - Stop Payment on Source Document (ARC, BOC)
The Receiver placed a stop-payment order on the original paper cheque that was converted into the ACH entry. The stop travels with the underlying source document. This rejection is final: resubmitting the same payment will fail again — resolve the underlying situation first.
What this code means
The Receiver placed a stop-payment order on the original paper cheque that was converted into the ACH entry. The stop travels with the underlying source document.
Typical causes
- Customer stopped the cheque after posting it
- Customer disputes the goods/services the cheque paid for
- Cheque reported lost or stolen and stopped
What to do
Do not re-send. Contact the customer to resolve the dispute over the underlying cheque.
What it looks like in an ACH return
The return arrives as an Addenda Record (type 99), 94 characters wide. The return reason code sits in positions 4-6.
799R38091000010000001 09100001 091000019000001Tools for this code
Decode a real status report, or check a payment file before you send it — all in your browser, nothing uploaded.
Related codes
Source: Nacha ISO 20022 mapping guide + Federal Reserve ACH Return Reason Report + US Treasury Green Book · Last verified: 2026-07-13
Checked against: nacha.org · frbservices.org